Privacy Policy

Effective: September 25, 2017

Introduction

Our privacy policy will help you understand what information we collect at DigitalHealthX, how DigitalHealthX uses it, and what choices you have. When we talk about “DigitalHealthX,” “we,” “our,” or “us” in this policy, we are referring to the platform www.digitalhx.com, DigitalHealthX (DHX for brevity), owned and operated by ConnectX Australia Pty Ltd, which provides the Services. When we talk about the “Services” in this policy, we are referring to our online engagement, productivity and community platform. Our Services are currently available for use via a web browser or applications specific to your desktop or mobile device, as further described in our Help Center.


Information we collect and receive


1. Customer Data

Content and information submitted by users to the Services is referred to in this policy as “Customer Data.” As further explained below, Customer Data is controlled by the organization or other third party that created the profile (the “Customer”). Where DigitalHealthX collects or processes Customer Data, it does so on behalf of the Customer.

Content and information submitted by users to the Services is referred to in this policy as “Customer Data.” As further explained below, Customer Data is controlled by the organization or other third party that created the profile (the “Customer”). Where DigitalHealthX collects or processes Customer Data, it does so on behalf of the Customer.

2. Other information

DigitalHealthX may also collect and receive the following information:

• Account creation information. Users may provide information such as an email address, phone number, and password to create an account.

• Profile setup information. When a Customer creates a profile using the Services, we may collect an email address, a company name, logo, website, company nature of operations, company location, company products, company services, company research programs, company documents, company employees and password. We may also collect administrative team contact info, such as a mailing address.

• Billing and other information. For Customers that purchase a paid version of the Services, our corporate affiliates and our third party payment processors may collect and store billing address and credit card information on our behalf or we may do this ourselves.

• Services usage information. This is information about how you are accessing and using the Services, which may include administrative and support communications with us and information about the profile, account, blog, jobs, events, people, features, content, and links you interact with, and what third party integrations you use (if any).

• Contact information. With your permission, any contact information you choose to import is collected (such as an address book from a device) when using the Services.

• Log data. When you use the Services our servers automatically record information, including information that your browser sends whenever you visit a website or your mobile app sends when you are using it. This log data may include your Internet Protocol address, the address of the web page you visited before using the Services, your browser type and settings, the date and time of your use of the Services, information about your browser configuration and plug-ins, language preferences, and cookie data.

• Device information. We may collect information about the device you are using the Services on, including what type of device it is, what operating system you are using, device settings, application IDs, unique device identifiers, and crash data. Whether we collect some or all of this information often depends on what type of device you are using and its settings.

• Geo-location information. Precise GPS location from mobile devices is collected only with your permission. WiFi and IP addresses received from your browser or device may be used to determine approximate location.

• Services integrations. If, when using the Services, you integrate with a third party service, we will connect that service to ours. The third party provider of the integration may share certain information about your account with DigitalHealthX. However, we do not receive or store your passwords for any of these third party services.

• Third party data. DigitalHealthX may also receive information from affiliates in our corporate group, our partners, or others that we use to make our own information better or more useful. This might be aggregate level information, such as which IP addresses go with which zip codes, or it might be more specific information, such as about how well an online marketing or email campaign performed.


How We Use Your Information


We use your information to provide and improve the Services.

1. Customer Data

DigitalHealthX may access and use Customer Data as reasonably necessary and in accordance with Customer’s instructions to (a) provide, maintain and improve the Services; (b) to prevent or address service, security, technical issues or at a Customer’s request in connection with customer support matters; (c) as required by law or as permitted by the Data Request Policy and (d) as set forth in our agreement with the Customer or as expressly permitted in writing by the Customer. Additional information about DigitalHealthX’s confidentiality and security practices with respect to Customer Data is available at our Security Practices page.

2. Other information

We use other kinds of information in providing the Services. Specifically:

• To understand and improve our Services. We carry out research and analyze trends to better understand how users are using the Services and improve them.

• To communicate with you by:

o Responding to your requests. If you contact us with a problem or question, we will use your information to respond.
o Sending emails and DigitalHealthX messages. We may send you Service and administrative emails and messages. We may also contact you to inform you about changes in our Services, our Service offerings, and important Service related notices, such as security and fraud notices. These emails and messages are considered part of the Services and you may not opt-out of them. In addition, we sometimes send emails about new product features or other news about DigitalHealthX. You can opt out of these at any time.

• Billing and account management. We use account data to administer accounts and keep track of billing and payments.

• Communicating with you and marketing. We often need to contact you for invoicing, account management and similar reasons. We may also use your contact information for our own marketing or advertising purposes. You can opt out of these at any time.

• Investigating and preventing bad stuff from happening. We work hard to keep the Services secure and to prevent abuse and fraud.

• Investigating and preventing bad stuff from happening. We work hard to keep the Services secure and to prevent abuse and fraud.


Your Choices


1. Customer Data

Customer provides us with instructions on what to do with Customer Data. A Customer has many choices and control over Customer Data. For example, Customer may provision or deprovision access to the Services, enable or disable third party integrations, manage permissions, retention and export settings, transfer or assign workspaces, share channels, or consolidate workspaces or channels with other workspaces or channels. Since these choices and instructions may result in the access, use, disclosure, modification or deletion of certain or all Customer Data, please review the Help Center pages for more information about these choices and instructions

2. Other information

If you have any questions about your information, our use of this information, or your rights when it comes to any of the foregoing, contact us at [email protected].

other choices

In addition, the browser you use may provide you with the ability to control cookies or other types of local data storage. Your mobile device may provide you with choices around how and whether location or other data is collected and shared. DigitalHealthX does not control these choices, or default settings, which are offered by makers of your browser or mobile device operating system.


Sharing and Disclosure

DigitalHealthX takes security seriously. We take various steps to protect information you provide to us from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology. To learn more about current practices and policies regarding security and confidentiality of Customer Data and other information, please see our Security Practices; we keep that document updated as these practices evolve over time.

Children’s Information

Our Services are not directed to children under 13. If you learn that a child under 13 has provided us with personal information without consent, please contact us.

Changes to this Privacy Policy

We may change this policy from time to time, and if we do we will post any changes on this page. If you continue to use the Services after those changes are in effect, you agree to the revised policy.

Contacting DigitalHealthX

Please also feel free to contact us if you have any questions about DigitalHealthX’s Privacy Policy or practices. You may contact us at  [email protected]